Case Study - HIPAA-compliant patient portal
Pine Valley Medical needed a secure patient portal that would allow patients to access their health records, schedule appointments, and communicate with providers while maintaining strict HIPAA compliance.
- Client
- Pine Valley Medical
- Year
- Service
- Healthcare Application Development
Overview
Pine Valley Medical, a growing healthcare practice with multiple locations, approached us to develop a patient portal that would improve patient engagement while meeting the strict security and privacy requirements of the healthcare industry.
Their existing system relied on phone calls and physical paperwork, creating inefficiencies for both patients and staff. Patients struggled to access their health records, schedule appointments, and communicate with their healthcare providers outside of office hours.
We developed a comprehensive patient portal built on self-hosted infrastructure, ensuring Pine Valley Medical maintains complete control over patient data. The solution includes secure messaging, appointment scheduling, lab result access, and prescription management.
The platform features end-to-end encryption, multi-factor authentication, and comprehensive audit logging to ensure full HIPAA compliance while providing a seamless user experience for patients of all ages.
What we did
- HIPAA Compliance
- Patient Portal
- Healthcare IT
- Security & Privacy
Grayhaven Development delivered a solution that exceeded our security requirements while providing an intuitive experience for our patients. Their understanding of healthcare compliance was exceptional.
Chief Medical Officer
- Reduced phone calls
- 75%
- Faster appointment scheduling
- 40%
- Patient satisfaction
- 95%
- HIPAA compliance
- 100%